Description

Project Role:

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Summary:

As an Application Tech Support Practitioner, you will play a crucial role in maintaining client satisfaction and system reliability by acting as a bridge between users and technology. Your work will involve understanding client issues, resolving technical problems, and communicating solutions in a clear and effective manner. You will also collaborate with team members to improve service delivery and contribute to documenting resolutions for future use.

Roles & Responsibilities:

• Build foundational knowledge and actively support the team
• Participate in team discussions to solve problems
• Assist in troubleshooting and resolving client-related issues
• Work with peers to improve service delivery
• Maintain documentation of client interactions and solutions

Professional & Technical Skills:

Must Have Skills: Configuration Database & CI Management

Good to Have Skills:

• System monitoring tools experience
• Familiarity with incident management platforms
• Understanding of application support processes
• Ability to communicate complex information to non-technical clients

Key Technology Skills:

Configuration Database, CI Management, Incident Management, Technical Support, System Monitoring, Client Communication

Requirements:

• 0–2 years of relevant experience
• Proficiency in Configuration Database & CI Management
• Good communication and problem-solving abilities
• Familiar with support tools and methodologies
• Willing to work in Kolkata
• Must have completed at least 15 years of formal education

Additional Information

• Experience: 0–2 years in Configuration Database & CI Management
• Location: Kolkata, India
• Education: 15 years of full-time education required